Shipping policy

Last Updated: August 9, 2026

Thank you for shopping with KidsOra!. We are committed to getting your order to you safely and as quickly as possible.

1. Shipping Locations

We currently ship orders to addresses within the United States.

At this time, we do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories unless otherwise stated on our website.

2. Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

During sales, holidays, or periods of high order volume, processing may take slightly longer.

3. Shipping Time

After your order has been processed, estimated delivery time is:

Standard Shipping: 7–12 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, customs, holidays, or other circumstances outside our control.

4. Shipping Costs

Shipping costs are Free.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 2–5 business days for tracking information to update after receiving your shipping confirmation.

You can use the tracking number provided to monitor your order's progress.

6. Delayed or Lost Packages

If your package is delayed, please check the tracking information first.

If your tracking information shows that the package has been delivered but you have not received it, please check with household members, neighbors, and your local carrier.

If you still cannot locate your package, please contact us at support@kidsora.store and we will do our best to assist you.

Please note that once an order has been shipped, delivery is handled by the shipping carrier. We cannot guarantee delivery dates or be responsible for carrier delays.

7. Incorrect Shipping Address

Please make sure your shipping address is correct before completing your purchase.

If you notice an incorrect address, contact us as soon as possible at support@kidsora.store.

We will do our best to update the address before the order is shipped. However, we cannot guarantee that changes can be made after an order has entered processing or been shipped.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

8. Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery at support@kidsora.store.

Please include your order number and clear photos of the damaged package and product so we can investigate the issue and determine the appropriate solution.

9. Multiple Items in One Order

If you purchase multiple products, your items may arrive in separate packages and at different times.

This can happen because products may be shipped from different fulfillment locations.

You will receive tracking information for each shipment when available.

10. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have questions about your order or our shipping policy, please contact us:

Email: support@kidsora.store
Store Name: KidsOra
Website: https://www.kidsora.store

We appreciate your business and thank you for shopping with KidsOra.